REFUNDS AND RETURNS
Any product sold as a part (such as a gas lift, castors, or chair base) may be returned within 7 days of purchase providing you have RECEIVED A RETURN AUTHORISATION from us and:
> It has not already been installed on a chair
> It has not been marked or damaged in any way
> It is protectively re-packaged
> The cost of return freight is paid by you
Products that may not be returned under any circumstances are:
> New office chairs
> Custom made products
> Special purchases
SHIPPING
We ship Australia-wide from Perth using the services of Australia Post or our preferred parcel service.
Remote locations: If your location puts you outside of either of these delivery networks or we are unable to deliver for the price shown at our online checkout, then we will contact you immediately to provide you with a competitive quote on freight, or offer you an immediate refund.
Standard delivery times: We usually dispatch all orders from Perth within 1 working day, which means most orders are delivered within 2-7 working days depending on your location. Please note, we reserve the right to occasionally drop-ship small orders if there is a) no stock available in Perth or b) you will receive your order in the same time frame. There is no additional cost for this service.
Express Post delivery times: Express Post orders are delivered to our local post office on the day of your order. Delivery times can vary from overnight in Perth to 2-3 working days to other Australian capital cities.
Tracking: Please provide your email and phone number for tracking notifications.
Parcel Scanning: Couriers, including Australia Post, can often not scan parcels or update tracking databases in a timely manner. When this occurs, it does not mean your parcel is lost. In some cases parcels can be on board for delivery yet still be showing as only received by Australia Post.
Delivery times: We are unable to make any guarantees about delivery times from either Australia Post’ or any of our preferred courier services.
Signature on delivery: Please contact us for a quote on signature on delivery services.
Please note that shipping fees are not refundable.