REFUNDS AND RETURNS

Any product sold as a part (such as a gas lift, castors, or chair base) may be returned within 7 days of purchase providing you have RECEIVED A RETURN AUTHORISATION from us and:

> It has not already been installed on a chair
> It has not been marked or damaged in any way
> It is protectively re-packaged
> The cost of return freight is paid by you

Products that may not be returned under any circumstances are:

> New office chairs
> Custom made products
> Special purchases